Read our terms of business for Christian Ramsey Professional Carpet and Upholstery Cleaning ...
1. Introduction
These terms and conditions govern the services provided by Christian Ramsey Professional Carpet and Upholstery Cleaning ("we," "us," or "our") to you, the client. By booking our services, you agree to comply with and be bound by these terms.
2. Booking and Appointments
- Scheduling: Appointments can be scheduled via phone, email, or WhatsApp. We will confirm your booking with a date and time.
- Access: Please ensure we have access to the property at the agreed time. If access is not possible, a call-out fee may apply.
3. Pricing and Payment
- Quotes: All quotes are based on the information provided and are subject to change upon inspection.
- Payment: Payment is due upon completion of the service, unless otherwise agreed. We accept cash and bank transfers.
4. Cancellations and Rescheduling
- Notice: Please provide at least 24 hours' notice for cancellations or rescheduling.
5. Services
- Scope: We offer carpet, rug, and upholstery cleaning services using professional equipment and techniques.
- Limitations: While we strive for the best results, we cannot guarantee the removal of all stains or odors.
6. Liability
- Damage: We are insured for any accidental damage caused during our service. However, we are not liable for pre-existing conditions or damage due to wear and tear.
- Valuables: Please secure or remove valuable items before our arrival. We are not responsible for any loss or damage to such items.
7. Customer Obligations
- Preparation: Clients should vacuum carpets and move small items before our arrival. Heavy furniture should be moved if cleaning underneath is required.
- Pets: Please ensure pets are secured during our visit for their safety and ours.
8. Complaints
- Procedure: Any complaints should be made within 24 hours of service completion. We will investigate and address any issues promptly.
9. Governing Law
These Terms and Conditions are governed by the laws of the United Kingdom.